Return & Refund Policy

Last Updated: 14/02/2025

At RB Leathers, we prioritize customer satisfaction and strive to provide high-quality leather products. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy in accordance with standard industry practices.

Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date.
• The product must be unused, unworn, and in its original packaging with all tags attached.
• Items that have been customized, personalized, or on sale are not eligible for return unless they are defective or damaged upon arrival.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

How to Initiate a Return:

1. Email our customer support at rbleathersofficial@gmail.com with your order details and reason for return.
2. After approval, you will receive return instructions and the return address.
3. Ship the item using a trackable shipping method and provide the tracking details.
4. Once received, our team will inspect the product and process the return accordingly.

Refunds

Refunds are issued under the following terms:

• Once the returned item is inspected and approved, the refund will be processed within 7-10 business days.
• Refunds will be credited to the original payment method.
• Shipping costs are non-refundable, except in cases where the product is defective or incorrect.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

Non-Refundable Items:

• Gift cards
• Custom or personalized products
• Final sale or clearance items

Exchanges

We allow exchanges for:

• Incorrect sizes
• Defective or damaged products

To request an exchange, follow the same return procedure and specify the desired replacement item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

Order Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, cancellations may not be possible if the order has already been processed.

Contact Us

For any inquiries regarding returns and refunds, please contact us:

• Email: RBLeathersofficial@gmail.com
• Phone: +92-327-2320453
• Website: www.rbleathers.com

We appreciate your trust in RB Leathers and are committed to ensuring a smooth shopping experience!